Job: Internal Account Executive

Reference: 794 / BC
Salary: £17,500 + Commission Per Annum
Hours: 37.00/wk
Area: KCS
Contract: Permanent
Location: New Hythe, Kent
Closing Date: 08/03/2019
Interview Date: TBC

KCS, part of Commercial Services Group have a vacancy for a full time Internal Accounts Executive. This is an exciting opportunity to be part of the UK's leading supplier of educational and office supplies. This is a target driven role that focuses on calls to schools, academies and businesses accross the UK,  as well as ownership, responsibility and accountability for a portfolio of KCS customers. The role focuses on growing customer spend, to achieve set KPIs by providing solutions to meet with customer needs.

Customer service is critical to the role as well as, in equal measures, the ability to proactively manage customer expectations, present solutions by telephone and have the ability to manage high volume activities every day.

As part of the wider internal sales team our Accounts Executives are critical in our GROW strategy, therefore it is critical to be able to work as part of a successful and winning team.

Main duties and responsibilities:  

  • Ownership of a large volume portfolio of KCS customers.
  • Target driven to proactively grow customer spend against set objectives
  • KPI-led role with daily rhythms in customer calls, conversion results of calls to sale and portfolio size change
  • Daily outbound phone calls to customers across a geographical territory in both education and non-education sectors
  • Working on targeted campaigns supported by the Marketing Department
  • Actively promote products and services to increase revenue sales
  • Using and updating company IT systems such as CRM with accurate data entry
  • Ability to learn about new products and services and describe/explain them to prospects
  • Able to deal with any request from our customer base with ownership. To include liaising with external suppliers
  • Collaborate across all departments to action any customer requests
  • Work to and exceed daily sales targets
  • Work closely with our Telesales team who are responsible for gaining new customers
  • Attend and engage with all sales training and personal development coaching sessions
  • Work as a team to develop new approaches, customer scripts and effective ways to provide the customer with a fantastic experience
  • Prioritising daily activities and actions to ensure they are all met
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Your Benefits

  • Our package includes Monday-Friday working pattern.
  • 25 days annual leave plus concessionary day (increasing to 27 days after 4 years service)
  • Free on site parking
  • Staff benefits including, 4% employer company pension contribution, discounted gym membership, high street discounts on shops, cinemas, restaurants and staff discount, plus much more!

Commercial Services Ltd is an equal opportunities employer and positively encourages applications from all suitably qualified and eligible candidates.

Please note that full Commercial Services Terms and Conditions apply to this role.