Job: Billing Analyst

Reference: 876 MC
Salary: £17,687 - £22,644 Per Annum
Hours: 37.00/wk
Area: Energy
Contract: Permanent
Location: Kings Hill, West Malling, Kent
Closing Date: 06/08/2019
Interview Date: TBC

Are you an individual who has an eye for detail and a skill for working with numbers and analysing data? Do you enjoy problem solving and are able to use your own initiative to find solutions?  

Are you looking to join a company with career progression?

We have some exciting opportunities to join our Customer Services team as a Billing Analyst in our growing Energy business, LASER (part of Commercial Services Group) in Kings Hill.

A Billing Analyst is accountable for delivering accurate and timely billing for their portfolio of customers. They will be responsible for understanding and reporting on the billing status for their customers, utilising invoice knowledge and expertise to improve the billing position for their customers.

The Billing Analyst is accountable for raising and managing queries for failed invoices and unbilled accounts and seeing these through to resolution. You will work closely with Suppliers, the Customer Services and Portfolio teams to ensure customer Key Performance Indicators (KPI) are met and where possible exceeded.

The Billing Team is responsible for ensuring that all of our customers’ energy portfolios are billed up to 95% by the end of the month. The Billing Team will validate billing files from our suppliers and will process the billing to ensure our customers receive accurate and timely invoices. The team will also liaise with our energy suppliers should the invoice fail validation.

The Role

The duties of a Billing Analyst include:

  • Monitor Supplier billing files to ensure all billing is received on time and in full, perform initial validation and processing of correct invoices
  • Actively manage all mismatches and issues identified with supplier billing files.
  • Investigate reasons for failed billing, identify and report on trends and process where possible
  • Create processes and guides for failed invoices and ensure a regular cycle of review
  • Raise and log queries for all invoices failed validation with a supplier billing query and resolve following query best practice and within the query Service Level Agreement (SLA) timescales
  • Work closely and proactively communicate with the customer service advisor and portfolio administrator to ensure that KPIs are achieved each month for your customers.
  • Build and maintain supplier relationships and work to improve the billing performance and pass rate, whilst minimising cash flow impacts.
  • Understand your customer’s billing requirements, work with the Customer Service Advisor to get to know your customers and identify how you can improve the billing requirements for our customers.
  • Work with the Finance team to mitigate cash flow impacts for LASER and ensure timely payments of suppliers (includes remittance distribution)
  • Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and external communication.
  • Think innovatively and identify and put forward suggestions for process improvements across the team and LASER as a whole.
  • Identify all technical billing issues and ensure these are logged and escalated as required.
  • Support your colleagues within Energy to solve complex billing errors
  • Undertake manual processing and reprocessing as required
  • Ensure consolidated billing is distributed within KPI

The Person

You will be an individual who thrives on working within a larger team to achieve the best output for customers by using their initiative to produce timely and accurate billing and has a desire for career progression. Previous energy experience is not essential as we deliver a full training and induction programme. Our team provide the tools and support for your development and progression to allow you to develop your system and invoicing knowledge. If you are pursuing a role where you will be responsible for a large customer portfolio receiving accurate and timely invoices then do not hesitate to apply to join our team.


Our benefits package includes:

  • Monday - Friday working pattern
  • 25 days annual leave plus concessionary day (increasing to 27 days after 4 years’ service)
  • Free onsite parking
  • 4% employer company pension contribution
  • Discounted gym membership
  • Health Care cash plan
  • Purchase annual leave scheme
  • Summer & Christmas company parties

Commercial Services Ltd is an equal opportunities employer and positively encourages applications from all suitably qualified and eligible candidates.

Please note that full Commercial Services Terms and Conditions apply to this role.