Head of Operations (FM Services)
Job Reference: 231/PM
Salary: £60000 Per Annum
Group Business or Area: Operational Services
Location: Commercial Services Group, Heronden Road, Parkwood, Maidstone, Kent
Closing Date: 27 October 2021
Interview Date: TBA
Excellent opportunity for Head of Operations to join FM Services.
As part of our Facilities Management Services (FM Services) continued regional growth in the education and public sector markets we have a new opening to lead our operational delivery. The division has been undergoing a transformation in recent years driven by the changing environment and is now moving forward with a new growth plan. This role is as Head of Operations which is fundamental to executing our strategy across our core objectives of digitalisation, productivity-led, sales growth, customer acquisition and outstanding customer experiences.
FM services, through its core brands, have been a key supplier to the education, public, blue light and corporate sectors for many years and provides a wide range of services tailored to our many customers. As part of Commercial Services Group, a £350m organisation with 600+ employees wholly owned by Kent County Council, FM services is a developing business in the industry.
Reporting to the Divisional Director and acting as formal deputy, the Head of Operations will be a key part of the leadership team to oversee all Operational activities whilst working very closely with our Commercial Finance and Business Support teams. The post will have a lead role in programme design and development to deliver against FM services’ business plan and objectives.
This is an exciting senior appointment to a business focused on commercial growth and operational excellence. Challenging, hands-on and variety are key descriptors for this role but with the right mindset and commitment, this is a fantastic opportunity to be part of shaping the future of the organisation. With a team of 80+ focusing on delivering exceptional results for our customers by caring for their needs, providing adaptable solutions and helping sustain our natural environmental you will take a leading role in driving the innovation of the business. A significant amount of people management, direction and leading are required as a key part of each day to ensure KPIs are met and that the business moves forward continuously.
We help customers to create and maintain the right environment for them through our soft and hard landscaping services whilst also providing market leading specialist vehicle maintenance services to a wide variety of organisations through our CTS brand. In addition, we provide fire safety management through Inspection services which delivers fire warden training, risk assessments and fire extinguisher sales.
We have a very clear customer growth strategy, and this role plays a very important part of building in delivering the appropriate resources and processes to win, grow and retain customers. Opportunities will consist of multi academy schools (MATs), nurseries, churches, schools, colleges, universities, hospitals, community halls, parishes, councils and corporate organisations with operations at the heart of our entire proposition.
A fully performance-driven role based on achieving profit growth through activities which includes resource management, machinery/plant innovation, deploying technology, seasonality planning and developing strong teams. The role involves a high level of customer/supplier/internal contact with in-person, written, video and call communications.
- Highly experienced in Operations Management and activities to include resource planning, profit improvement, project delivery and working within a large 50+ people operational environment
- Ability to support a large sales pipeline by collaborating with Commercial and service teams to deliver high quality, profitable, yet competitive bids based on productive schedule of works
- Relentlessly focused on driving cost efficiency and performance, but with the commercial acumen to identify and create growth opportunities for the business
- Agile approach to strategy and planning with a proven experience of adapting operational plans to changing customer requirements whilst also achieving a commercial benefit
- Significant experience working with cross-functional teams and managing competing and ever-changing priorities while delivering on overall organisational objectives
Commercial Services Group is an equal opportunities employer and positively encourages applications from all suitably qualified and eligible candidates.
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