Work with us

The Role:

To be an advocate of the Connect2Surrey brand, maintain our relationship with Surrey County Council and our shareholders through developing an understanding of their needs and delivering excellent customer service through fit for purpose flexible recruitment solutions.

Key Duties:

• Build rapport and develop relationships with Surrey County Council’s hiring community by taking the time to get to know them and understand their vision, both over the telephone and in person.
• Liaise with hiring managers about their agency, contract and interim recruitment needs, discussing challenges the job may bring, current candidate market conditions, detailed job descriptions and any further information that may help with the success of the recruitment process. Manage hiring manager expectations by flagging potential challenges with their recruitment and working with them to find a resolution.
• Resource for candidates to meet the needs of the Council within your specialist sector; including advertising, search and selection, on boarding (interviewing), and initial quality checks.
• Submit CVs via the Connect2Surrey systems. Release vacancies through the agency portal to the compliant external agency supply chain within the agreed response times and key performance indicators. In the case of shift based requirements, confirm previously vetted agency worker to the vacancy.
• Review all CV’s received, direct or via the supply chain and upload qualified CVs to the client portal to meet the expectations of the hiring manager.
• Arrange interviews where necessary and receive feedback as appropriate. Confirm agency worker to placement all via the Connect2Surrey systems.
• Ensure legal and contractual compliance requirements are met before candidates are placed and commence in their assignment.
• Provide each direct worker with set up details for the pay and bill system and allow access to the candidate portal including online time sheets/timesheet app, following the Connect2Surrey processes and workflows.
• Maintain candidate aftercare by speaking regularly with the Connect2Surrey worker and ensure their timesheet is approved and the worker is paid on time/accurately.
• Utilise CRM searches and reporting available to the business to ensure quality control.
• Build and maintain relationships with the candidate market ensuring Connect2Surrey is their ‘go to’ agency and that there is a sufficient pipeline/talent pool. Manage assignment expiries and use reasonable endeavours to retain the worker within the Council. Where not feasible and the worker is available to complete an assignment within Kent County Council, submit that worker for future work opportunities to Connect2Kent and or other partnering authorities.
• Provide client aftercare once a worker has started a new position maintaining regular feedback and support for retention of their worker.
• Increase internal direct fill, but not at the expense of our Joint Accountability Statement and KPIs, effectively managing our supply chain when it is necessary to do so.
• Dealing with first line queries and complaints from customers, across the team as required.
• Escalate as necessary to the Customer and Supplier Relationship Manager and Business Manager.
• Administration relating to vacancies including ensuring the CRM system is up to date and accurate.
• Participate in candidate engagement activities and opportunities to promote the brand.
• Work closely with the Commercial Services Kent Ltd Marketing team for candidate attraction.
• To look after the on call out of hours phone on a voluntary/rota basis in line with the agreed expectations of the service.

Supporting Documents: