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Customer Insight - Connect2Hampshire

Hampshire County Council and the Commercial Services Group launch joint venture to recruit and manage temporary agency staff

Hampshire has joined forces with Commercial Services Group to recruit temporary agency workers.

The joint venture company, Connect2Hampshire, will recruit staff in a wide range of roles across the authority to meet the growing demand for services, especially in social care.

The Challenge

In 2018, Hampshire County Council conducted a review of the suitability of their existing Managed Service Provider. The findings identified a number of key areas for development and improvement. These challenges include not only the financial cost implications of sourcing temporary staff via a third party agency, but also the ability to source agency staff of sufficient quality, and to retain good staff. In particular, these issues are common in the social worker agency pool, which has at times increased the risk to vulnerable users. The main reasons for this are considered to include:

  • The performance of agency social workers do not always meet the desired or expect standard
  • High quality agency social workers are difficult to recruit and retain

Within residential care work, the identified challenge was specifically to meet the demand of supplying staff:
It is difficult to quickly and easily recruit agency residential care staff:

  • It is difficult to quickly and easily recruit agency residential care staff

The Solution

Connect2Hampshire was established following a comprehensive review of the external market, along with possible ‘in-house’ service.

The Result

Based in Basingstoke, the 16 strong team at Connect2Hampshire provides local access to both candidates and the Hiring Manager community.

They have successfully engaged and on-boarded a supply chain of 135 local and national agency providers, to support the direct fill of candidates sourced from their own talent pool. Following a go-live that was delivered on schedule and on time, the team have already established a talent pool with the quality and sufficiency to exceed expectations.

Hiring Manager and Executive feedback is extremely positive with the service now embedded and delivering results which are already having a positive impact on the quality expectations.

"Working with CSG as a partner has been a very positive experience. We have learnt a lot over the implementation project, but the complexity of this was made much simpler for us with the support and involvement of CSG colleagues. We view the Joint Venture very much as a true partnership and have already begun to see the benefits of the new JV, including having greater transparency around emerging issues and good practice in respect of our agency workforce." Carolyn Williamson, Deputy Chief Executive and Director of Corporate Resources, Hampshire County Council

Key Benefits

  • Shared investment and expenses brings down costs
  • Access to technical expertise and know how, including specialised staff, technology and finance
  • Access to an existing back-office and support structure, reducing risk and set-up costs

For more information on joint ventures contact Steve Wilson, 01622 236694

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